Account Manager

About Thunes

Thunes operates as a sophisticated global network enabling seamless money transfers, spanning over 130 countries and supporting 80+ currencies. Their unique Direct Global Network connects over 7 billion mobile wallets and bank accounts worldwide by integrating more than 350 payment options including prominent platforms like GCash, M-Pesa, Airtel, and WeChat Pay. Serving a client base that ranges from gig economy leaders such as Uber and Deliveroo to fintechs, MTOs, PSPs, and financial institutions, Thunes delivers unmatched speed, visibility, cost efficiency, and compliance through its proprietary Smart Treasury Management Platform and robust compliance infrastructure. The company is headquartered in Singapore with offices worldwide including Riyadh.

Role Context

The Business Development Manager role based in Riyadh offers the chance to spearhead new customer acquisition efforts within the Kingdom of Saudi Arabia. This position demands a results-driven professional who will be involved in end-to-end sales cycle management, demonstrating strong ownership and proactive leadership.

Key Responsibilities

• Design and implement a comprehensive sales and business development strategy tailored for the KSA market.
• Directly manage all stages of the sales cycle from lead sourcing to deal closure involving engagement with senior executives.
• Forge and nurture strategic alliances with Payment Service Providers, Acquirers, Banks, and other financial entities.
• Address client inquiries and explore avenues to enhance service offerings.
• Coordinate communication and internal processes to ensure smooth rollout of new services considering regulatory and competitive factors.
• Participate in industry trade shows, generate leads, follow structured sales processes, and provide status updates to the sales management team.
• Maintain rigorous reporting standards, including precise CRM utilization.
• Deliver consistent performance feedback regarding sales activities, account management, and strategic initiatives to supervisors.
• Ensure client retention, contractual compliance, client satisfaction, and proactive relationship management.
• Facilitate open communication between customers and back-office functions to promptly resolve any issues.
• Conduct market research to identify trends and analyze relevant industry events.
• Effectively communicate customer needs to the support team to enhance service delivery.

Qualifications and Preferences

• Possession of a Bachelor’s degree in any discipline.
• Minimum of three years’ experience in business development roles within Money Transfer or Mobile Financial Services sectors.
• Proven B2B sales expertise, particularly in fintech or payment industry environments.
• Strong communication, organizational, and negotiation capabilities oriented toward results.
• Excellent networking aptitude and relationship-building skills.
• Familiarity with Customer Relationship Management tools, Salesforce experience is advantageous.
• Self-driven, adaptable, disciplined, with a strong ownership mindset.
• Collaborative approach with readiness to embrace and drive change within teams.
• In-depth understanding of customer behavior, market trends, and sector needs.
• Ability to cultivate productive relationships with clients, partners, and internal stakeholders.
• Initiative-taking and capacity to work autonomously and collaboratively.
• Exceptional attention to detail in all areas.
• Fluent proficiency in English is required; additional language skills are welcomed.