Account Manager

About Apparent

Apparent is an independent creative agency based in Eveleigh, New South Wales, employing over 190 professionals dedicated to delivering exceptional digital campaigns. Trusted by major clients including Google, Optus, Vanuatu Tourism, Volkswagen, and a range of iconic local brands and startups, we set a high standard of craft, creativity, and thoughtful execution in all our work. Our agency prides itself on a culture that values craftsmanship without ego and supports a healthy work-life balance, with 99% of our people recommending Apparent as a great workplace.

Role Overview

We are seeking an Account Manager or a candidate ready to step up to Senior Account Manager to manage a portfolio of clients primarily focusing on automotive and digital/CRM-based projects. This role involves close collaboration with a Senior Account Director to conceive and execute innovative digital campaigns across multiple channels.

Responsibilities

• Oversee daily workflows for multiple accounts, progressing projects from initial briefs to final delivery.
• Lead CRM and email marketing initiatives, especially in automotive and finance sectors.
• Support digital activities including website updates, campaign content creation, and optimization efforts.
• Manage B2B projects for a sustainable housing client, encompassing content development such as eBooks, presentations, social media, website updates, and campaign assistance.
• Develop precise briefs and timelines for creative, strategy, and production teams.
• Conduct Work In Progress meetings, monitor milestones, and maintain transparent client communications.
• Assist with budget management, scope definition, and schedule adherence.
• Ensure all outgoing work is polished, accurate, and meets high-quality standards.
• Identify and implement improvements to account workflows as projects evolve.

Candidate Profile

• Experience in creative or digital agency environments.
• Familiarity with CRM platforms, EDMs, websites, content creation, and digital campaign execution.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proven ability to cultivate and maintain robust client relationships while moving projects forward efficiently.
• Comfortable working on both creative/content-focused and digital projects.
• Proactive approach, taking initiative without requiring constant direction.
• Resilient and adaptable under pressure, effectively handling shifting priorities.
• Capable of working independently and collaboratively within a team.
• Curious about consumer-brand interactions and dedicated to ongoing learning.

Perks and Work Culture

• Additional leave benefits including paid Summer Days and Reproductive Health Leave.
• Access to professional growth opportunities such as training, development programs, coaching, and industry events.
• Progressive workplace policies including gender-neutral paid parental leave and a commitment to pay equity.
• Engagement in community service via pro-bono initiatives and volunteer activities.
• Wellbeing support encompassing mental and physical health programs, Employee Assistance Programs (EAP), and participation in RUOK? Day events.

Technology and Innovation

At Apparent, we actively integrate artificial intelligence tools to enhance our expertise and keep the agency and our clients ahead in the industry.

Location and Environment

This position is based onsite at our modern, dog-friendly headquarters in Eveleigh, NSW.