Account Manager

Overview

MoveSmart Rentals is looking for experienced Account Managers to oversee the entire owner experience during the leasing cycle. The ideal candidate will be responsible for keeping each file progressing smoothly, maintaining client confidence, and ensuring meticulous execution from start to finish.

Key Responsibilities

• Act as the main liaison for property owners throughout the leasing transaction, delivering exceptional, personalized client service.
• Oversee workflow execution by confirming readiness, collecting necessary information, coordinating subsequent steps, and preventing delays.
• Provide ongoing proactive communication to keep owners informed on status updates and upcoming actions.
• Handle urgent, time-sensitive tasks with clear and effective communication.
• Ensure proper collection and documentation compliance following company processes.
• Maintain accurate CRM data including notes, tasks, follow-ups, and stage transitions.
• Identify and escalate problems promptly while preserving high client satisfaction through sound judgment.

Candidate Requirements

• 3 to 5+ years of professional experience managing accounts, essential for this role.
• Demonstrated aptitude for handling multiple client files concurrently with reliable follow-up.
• Excellent communication abilities and composure when addressing client concerns.
• Strong adherence to process discipline, comfortable working in a structured CRM environment.
• Ability to stay calm under stressful conditions and prioritize effectively in a demanding, high-volume setting.

Desirable Skills

• Background in leasing, property management, or real estate operations is advantageous.
• Experience with high-volume, service-level-agreement driven environments is a plus.
• Familiarity with leveraging AI and productivity tools to enhance documentation, reporting, and internal workflow efficiency.

Technology Needs for Remote Work

• Setup with dual monitors.
• Computer equipped with at least 16GB RAM.
• Reliable internet connection with speeds exceeding 100 Mbps.
• Functional webcam for video communication.
• Noise-cancelling headset for clear audio during calls.

Compensation

The compensation is performance-based, with the potential to earn around 45,000 to 50,000+ CAD annually depending on individual performance. More details will be provided during the interview phase.

Application Process

Submit your resume to apply. Suitable candidates will receive a link to complete a brief pre-recorded video interview within 24 to 48 hours after application submission.