Account Executive, SMB – Slack

About Salesforce

Salesforce is the leading AI-powered CRM platform where innovative technology meets human expertise to drive exceptional customer success. At Salesforce, ambition is paired with action, and a commitment to innovation and core values shapes our way forward. As the workplace evolves, we invite Trailblazers passionate about revolutionizing business and the world with AI to join us.

Role Overview

We seek an Account Executive for SMB clientele within our Slack division in Auckland, focused on harnessing AI to significantly enhance business productivity. This role involves full-cycle new business sales, emphasizing AI-driven transformation and collaboration solutions. The successful candidate will engage with customers to discover opportunities to apply AI in automating tasks, delivering insights, and improving workplace connection through Slack, Agentforce, and Salesforce's comprehensive CRM platform.

Key Responsibilities

• Manage the entire sales process for SMB customers, from lead generation to deal closure.
• Consult with business leaders to identify how AI, automation, and collaboration tools can improve efficiency and outcomes.
• Lead discussions on workforce evolution, showcasing the combined capabilities of Slack, Salesforce, and Agentforce to boost productivity.
• Educate customers on AI agents’ ability to augment teams by automating workflows and focusing employee effort on strategic work.
• Link client priorities to Salesforce's unified platform encompassing CRM, data, AI, and Slack.
• Craft and implement territory plans aimed at developing new pipelines and acquiring SMB customers.
• Generate leads via proactive outreach, account-based selling, inbound queries, partnerships, and Salesforce network connections.
• Conduct thorough discovery sessions with decision-makers to understand business and technology contexts.
• Deliver compelling outcome-driven presentations, collaborating with Solution Engineers to highlight Slack and Agentforce advantages.
• Navigate complex sales opportunities, coordinating with multiple stakeholders and aligning executives.
• Negotiate and finalize deals consistently surpassing quarterly revenue goals.
• Collaborate closely with Sales Development, Solution Engineering, Customer Success, Marketing, Partners, and Salesforce Account teams.
• Recognize chances to integrate Slack and Agentforce with existing Salesforce investments or introduce customers to the broader ecosystem.
• Establish trusted relationships with business and technical leaders, advising on AI-enabled productivity strategies.
• Maintain precise forecasting, opportunity tracking, and pipeline integrity through Salesforce tools.

Candidate Profile

• Demonstrated success in quota-driven B2B sales roles, especially within SaaS, cloud, AI, or technology domains.
• Proven record of exceeding sales targets.
• Experience managing full sales cycles with strong emphasis on new business development and pipeline building.
• Expertise in selling business outcomes rather than just focusing on product features.
• Strong skills in discovery, consultative selling, negotiation, and deal closing.
• Confidence engaging senior leaders about technology, productivity, and organizational transformation.
• Genuine enthusiasm for AI and its impact on future business operations.
• Inquisitive commercial mindset, continuously questioning changes and exploring innovative approaches.
• Resilience, competitive spirit, and capacity to thrive in high-growth settings.
• Familiarity with Salesforce, Slack, Agentforce, or comparable SaaS/AI platforms considered a plus.

Why Join Slack + Agentforce?

Slack is transforming into an AI-powered work hub that unites people, knowledge, applications, data, and AI agents seamlessly. Rather than AI being a standalone tool, AI agents integrated within Slack help teams work smarter by assisting with information retrieval, task automation, decision-making, and proactive action. As part of the Salesforce ecosystem, this offers customers a connected AI experience tied to their everyday workflows and customer data.

Additional Information

• Applicants are advised to apply for no more than three roles within 12 months to avoid duplicating efforts.
• Salesforce embraces diversity and equality, ensuring all employment decisions are merit-based and free of discrimination across all protected classifications. The company is committed to an inclusive work environment.
• The hiring process incorporates AI tools to review resumes, while all final decisions remain human-driven, respecting candidate privacy.
• Reasonable accommodations are available upon request during the application and recruitment phases.