Account Executive

About VistaPrint and Our Work Culture

VistaPrint is a globally recognized, Remote-First company that values inclusivity and growth. Our team operates under the Vista Behaviors, fostering a high-performance culture rooted in respect, collaboration, and innovation. As part of the Cimpress family, VistaPrint is committed to diversity, equity, and inclusion, welcoming candidates from all backgrounds. We provide essential design and marketing services for millions of small businesses through platforms like VistaCreate and 99designs by Vista.

Role Overview

The Account Executive plays a key role in bringing new business to Vista Corporate Services by acquiring, qualifying, and transitioning clients to our Account Implementation Team, contributing directly to sales pipeline growth. Reporting to the Sales Manager, this role targets small to medium enterprise clients across industries and is vital to VistaPrint’s commercial success.

Key Responsibilities

• Identify and qualify new clients using face-to-face and video methods within the SME segment.
• Develop and maintain a robust sales pipeline to achieve monthly sales goals.
• Engage consultatively with owners, C-level executives, procurement managers, office managers, and marketing specialists responsible for print and promotional purchases.
• Ensure seamless transition from initial contact through agreement to handoff to account teams.
• Collaborate with sales leadership, marketing, product teams, and other departments to analyze industry trends, capitalize on opportunities, and enhance customer service.
• Guarantee timely and successful delivery of solutions aligned with client objectives.
• Provide transparent updates on monthly and quarterly KPIs and initiatives to stakeholders.
• Independently manage escalations and challenging conversations, involving Customer Care and management as needed.

Ideal Candidate Attributes

• Adaptable and quick learner thriving in a start-up atmosphere.
• Driven to excel in a fast-paced, high-volume sales context with comfort handling uncertainties.
• Self-motivated with a proactive, positive attitude and a knack for creative problem-solving.
• Highly organized with strong process adherence.
• Passionate about delivering excellent customer experiences.
• Collaborative and open to brainstorming and feedback, embracing innovative approaches within defined frameworks.
• Ability to shift focus based on feedback and changing priorities.
• Energetic and professional, able to perform under deadlines.
• Aligned with Vista behaviors including customer obsession, ownership mentality, boldness, data-driven decisions, constructive debate, teamwork, talent development, and continuous learning.

Qualifications and Expertise

• 3 to 5 years of experience in business development and sales.
• Familiarity with Salesforce or similar CRM platforms.
• Bachelor's degree or equivalent preferred.
• Proven track record in meeting commercial targets.
• Experience in fast-paced eCommerce environments is a plus.
• Knowledge or experience in the print industry is beneficial.
• Customer-facing roles in sales or retail.

Technical Skills

• Strong project management capabilities, adept at handling multiple projects with meticulous detail.
• Excellent problem-solving skills.
• Commercially savvy with the ability to balance profitability and customer satisfaction.
• Understanding of graphic design, pre-press, printing, and manufacturing workflows.
• Outstanding verbal and written communication skills, including phone and email interactions.

Work Model

• Remote-First culture offering full autonomy over daily work schedules.
• Access to physical hubs for team collaboration, events, and optional connections.