Account Editor

About the Role

Join McGraw Hill, a worldwide leader in educational innovation offering products from traditional textbooks to advanced EdTech platforms designed to enhance learning outcomes. We are seeking an Account Editor to support our expanding team by managing and maintaining customer accounts within an office setting that includes remote work options.

Key Responsibilities

• Locate, create, and maintain both new and existing customer accounts using Oracle systems.
• Verify customer data through research utilizing online resources, telephone, email, and other references.
• Collaborate with Customer Service, Business Unit contacts, and Trade Credit teams to resolve issues related to account setup.
• Manage relationships between main accounts and sub-accounts within the party hierarchy.
• Update customer tax status based on relevant documentation received.
• Use Oracle order entry screens to make necessary modifications to customer sales orders for successful order booking.
• Keep up to date with departmental best practices and business regulations concerning account classification.
• Assist in various special projects as assigned.

Required Qualifications and Experience

• Minimum of 1 year of experience in a relevant field.
• Proficiency in Microsoft Office applications.
• Strong analytical capabilities.
• Excellent verbal and written communication skills.
• Effective problem solving skills with the ability to work independently and resolve issues accurately.
• Capability to manage multiple tasks and prioritize workload efficiently.
• Strong organizational skills with high attention to detail.
• Understanding of party relationships within Oracle account structures and ability to propose alternative solutions as per business unit needs.
• Experience with McGraw Hill Education (MHE) between 1 to 3 years is preferred.

Why Join Us?

McGraw Hill offers an environment rich in curiosity and innovation where you can own your personal growth as we evolve together. This is an excellent opportunity to be part of a company deeply committed to making an impact in education.