Account Development Representative

About Coursera + Udemy

Coursera and Udemy have merged to form a unified entity, combining their missions to deliver a leading platform that supports more than 300 million learners and over 12,000 enterprise clients globally. This union blends Coursera's trusted educational credentials with Udemy's expansive skill marketplace and expert network to meet the growing demand for new skills driven by AI advancements.

Opportunity Overview

As an Account Development Representative (ADR) based in Singapore, your core responsibility will be generating a qualified sales pipeline through proactive outbound outreach mainly focusing on Australia and New Zealand markets. You will collaborate intensely with Australia-based Account Executives, identifying high-potential accounts and decision-makers while uncovering key business needs that Coursera + Udemy can address.

Key Duties

• Build and sustain a qualified sales funnel by performing outbound prospecting primarily targeting ANZ, with flexibility to support other markets.
• Conduct thorough account research to discover decision-makers, key buying signals, and current business priorities.
• Run multichannel outreach campaigns including cold calls, personalized emails, LinkedIn engagement, and structured follow-ups.
• Engage prospects effectively by asking insightful questions, managing objections thoughtfully, and identifying qualified sales opportunities.
• Work closely with Account Executives to align on account goals, qualification criteria, and pipeline targets.
• Provide detailed account insights and context to support Account Executives' engagement efforts.
• Leverage Salesforce, sales intelligence platforms, conversation intelligence tools, and AI-powered solutions to enhance prospecting efficiency.
• Monitor performance metrics, embrace coaching feedback, experiment with new techniques, and continuously improve conversion rates and pipeline contributions.

Required Skills & Experience

• At least 1.5 years in B2B sales, business development, or sales development roles, including a minimum of 1 year focused on outbound prospecting.
• Preferred experience engaging prospects in Australia and New Zealand markets; additional international B2B experience is valued.
• Proven ability to initiate contact with new prospects via cold calls, personalized emails, and LinkedIn outreach.
• Strong proficiency in researching target accounts, detecting decision-makers, and tailoring outreach accordingly.
• Familiarity with Salesforce or comparable CRM platforms and LinkedIn Sales Navigator.
• Knowledge of advanced sales tools such as ZoomInfo, Gong, Nooks, or AI-powered sales applications is advantageous.
• Excellent verbal and written English communication skills.
• History of meeting sales targets, positively responding to feedback, and enhancing performance through testing new approaches.

Additional Information

Coursera + Udemy is committed to an inclusive and diverse work environment and encourages applications from all qualified individuals regardless of legally protected characteristics. Recruitment communications occur exclusively through official company email addresses, and applicants should submit materials only via the official careers page to avoid fraud. Reasonable accommodations are available upon request.