Academic Advisor (Bilingual)

About Crimson Education

Crimson Education is a pioneering global EdTech firm established in 2013, dedicated to transforming educational pathways through personalized learning supported by advanced technology. With over 1,330 Ivy League acceptances and 2,140 placements in the US Top 15 universities, our extensive network includes 800+ passionate team members operating across 30 countries. Our proprietary platform integrates expert guidance from more than 3,000 tutors and mentors worldwide, empowering students to achieve their highest academic goals. Valued at over $1 billion NZD and bolstered by $147 million NZD in funding from premier investors, Crimson is a recognized leader noted even by major publications such as the Wall Street Journal.

Position Overview

We are seeking a full-time, hybrid-working Academic Advisor based in Singapore, catering exclusively to Singaporean citizens and permanent residents. This role is central to expanding our client base and promoting Crimson’s range of educational services.

Key Responsibilities

• Attain predetermined sales objectives and success metrics.
• Identify and engage prospective Crimson clients.
• Build rapport with students and parents, effectively communicating Crimson's advantages over competitors.
• Conduct professional sales consultations and academic evaluations in alignment with the company's culture and brand.
• Present and advocate for Crimson’s products following structured sales methodologies.
• Nurture and sustain constructive customer relationships fostering positive experiences and referrals.
• Ensure new customers are seamlessly onboarded to the Student Success Manager team.
• Maintain contact with existing clients, promoting new product developments and upselling when appropriate.
• Efficiently resolve client issues to maximize satisfaction levels.
• Continuously refine sales tactics and deepen industry knowledge.
• Support and occasionally participate in sales-driven marketing events, mainly virtual.
• Coordinate with the Accounts department to facilitate timely payments.
• Contribute feedback for the enhancement of sales processes.
• Collaborate proactively as part of a close-knit, high-performing team.

Candidate Requirements

• Possession of a Bachelor's degree in sales, business, education, or comparable practical experience, preferably within the education sector.
• Proficiency in both English and Mandarin is mandatory.
• Familiarity with higher education systems or substantial knowledge of the college admissions process, especially within the US and Ivy League context, is advantageous.
• Strong interpersonal and public speaking skills; experience addressing large audiences is beneficial.
• Solid grasp of fundamental sales principles and techniques.
• Exceptional communication and customer relationship-building capabilities.
• A genuine passion for guiding families and students towards optimal educational programs.
• Experience with Customer Relationship Management (CRM) tools like Salesforce is considered a plus.

Perks and Growth Opportunities

• Dynamic startup environment with the flexibility to customize work patterns.
• Numerous development opportunities and internal mobility, with 33% of hires last year promoted or internally transitioned.
• An annual personal training budget of $1,000 to support continuous learning and skill enhancement.
• Access to a workplace psychologist supporting team wellbeing.
• Regular insightful sessions and workshops tailored for high-achieving individuals.
• A culture embracing Radical Candor, focused on honest and respectful feedback.
• Global presence across 28+ markets, offering options for remote or office-based work.

Additional Information

This role is ideal for individuals excited about working in a fast-paced, innovative environment leveraging advanced technologies. Candidates must be either Singapore citizens or permanent residents. Communications regarding the recruitment process may be received via email; applicants should monitor their spam or junk folders accordingly.