7-Eleven Store Manager

Overview

We seek a responsible and proactive Store Manager to lead daily operations at our 7-Eleven store located in Kovan, Singapore. This role entails ensuring efficient store functioning, delivering excellent customer service, managing inventory, and supporting the store in reaching its sales objectives.

Key Duties

• Operate as cashier and handle all customer transactions accurately.
• Deliver courteous and efficient customer service consistently.
• Oversee daily store activities to guarantee smooth operation.
• Track inventory levels, ordering merchandise and supplies as needed.
• Receive, inspect, and properly arrange incoming stock shipments.
• Perform regular checks on product expiry dates and promptly remove expired or damaged items.
• Maintain stock freshness through proper product rotation applying FIFO principles where appropriate.
• Ensure shelves are stocked, clean, organized, and presented attractively.
• Uphold 7-Eleven’s store standards including cleanliness, merchandising, and overall presentation.
• Accurately complete daily, weekly, and monthly store reports and administrative records.
• Conduct stock audits and support inventory control efforts.
• Monitor sales data to recognize opportunities to boost revenue.
• Implement promotional activities and product displays to enhance sales.
• Adjust stock orders by monitoring fast-moving and slow-moving products.
• Reduce stock loss, minimize wastage, and address discrepancies.
• Address customer inquiries and resolve routine service issues.
• Supervise and mentor store employees throughout their shifts.
• Prepare staff schedules ensuring sufficient manpower coverage.
• Ensure company policies, safety regulations, and store guidelines are followed.
• Perform additional duties as directed by management.

Candidate Requirements

• Previous retail, convenience store, supermarket, or F&B customer service experience preferred.
• Experience in store operations or supervisory roles is beneficial.
• Competent in cashiering, stock ordering, and basic administration.
• Basic proficiency in computer use and documentation.
• Excellent communication and customer service orientation.
• Organized, responsible, and capable of independent work.
• Leadership skills to manage and collaborate with a retail team.
• Able to thrive in a busy retail environment.
• Willingness to work rotating shifts, weekends, and public holidays.
• Physically able to perform tasks such as stocking shelves and handling merchandise.

Performance Expectations

• Achieve store sales targets effectively.
• Maintain accurate inventory availability and stock records.
• Control product expiry and reduce wastage.
• Keep the store clean and well-presented at all times.
• Ensure adherence to all store standards and policies.
• Maintain precise and timely store documentation.
• Deliver high standards of customer service.
• Ensure seamless daily store operations.