3rd Shift Manager

About the Role

We are seeking a dedicated 3rd Shift Manager to join our family-owned McDonald's franchise in Cincinnati, OH. This position involves leading and managing shift operations, ensuring excellent customer service, and maintaining high standards for food quality and safety.

Benefits

• Competitive starting pay range from $16.50 to $20.50 per hour
• Up to four pay raises annually
• Holiday pay and paid time off
• Bonus opportunities and employee meals
• Medical, dental, and vision insurance coverage
• Basic and voluntary Life and AD&D insurance
• 401K retirement plan
• 30% discount for employees
• Free high school diploma program
• College tuition reimbursement

Key Responsibilities

• Opening and closing register operations, counting drawers, and resolving cash discrepancies
• Ensuring adequate staffing and task assignments during shifts
• Resolving customer concerns and managing exceptions such as coupon approvals
• Training new hires and fostering growth opportunities for staff
• Providing positive feedback and recognition throughout shifts
• Managing day-to-day shift activities to deliver efficient service
• Leading and motivating team members, maintaining communication with other managers and the General Manager
• Monitoring food preparation and quality standards
• Maintaining cleanliness and sanitation in all restaurant areas
• Collaborating with other shift leaders to ensure consistency in operations
• Implementing and enforcing workplace safety protocols
• Planning shift objectives, tracking performance, and meeting operational targets

Requirements and Qualifications

• Between 1 and 3 years of experience in restaurant operations, preferably within quick service restaurants
• Demonstrated aptitude in delivering excellent customer service
• Strong communication skills both verbal and written
• Quick and confident decision-making aligned with company policies
• Experience assigning and managing shift tasks and accountability
• Willingness to work weekends
• Valid driver's license and dependable transportation
• Proven leadership abilities to inspire and manage a team effectively
• Capability to multitask, prioritize, and perform under pressure
• Superior interpersonal and team management skills

Additional Information

This McDonald's location operates under an independent franchisee, GoldenT Inc., led by Owner/Operator Katie Blankenship, a second-generation McDonald's owner. The workplace culture values safety as a top priority, employee voice for growth, and delivering exceptional customer experiences every shift.

Applicants acknowledge that this employment opportunity is with the franchise and not McDonald's USA, which has no involvement in hiring or employment decisions. Privacy and application processing are managed solely by the franchisee.