Senior Manager, Loss & Prevention.

This Role responsible for supporting stocktake preparations and audits. This includes assisting in prelisting, preparing stocktake templates, schedules, and cutoff procedures. The role involves performing stock freezes in the SAP system, auditing stock counts for accuracy, and processing stock count data. Additionally, the Stocktake Assistant generates variance reports, investigates discrepancies with operations, and participates in CCTV and inventory reviews to ensure inventory integrity.

Key Responsibilities

• Loss Prevention Strategy Development:
• Develop and implement comprehensive loss prevention strategies and programs designed to protect company assets, minimize shrinkage, and prevent theft and fraud across all operations.
• Root Cause Analysis:
• Collaborate with store management and cross-functional teams to identify the root causes of loss and devise effective solutions to address and prevent future incidents.
• Staff Training and Education:
• Train and educate store staff on loss prevention policies, procedures, and best practices to ensure compliance and increase awareness of potential risks.
• Investigations and Incident Management:
• Conduct thorough investigations and interviews related to internal theft, external theft, fraud, and other loss-prevention incidents. Work with relevant teams to resolve issues and take corrective actions where necessary.
• Reporting and Documentation:
• Maintain accurate records of investigations, incidents, and actions taken. Provide regular reports to management on loss prevention activities, trends, and improvements.
• Team Leadership:
• Lead and develop a high-performing team, fostering collaboration and ensuring alignment with company goals.
• Any other relevant tasks assigned by management as and when is needed.

Qualification & Experience Requirements

• Minimum of 5-6 years of experience in Loss Prevention Management, preferably within the retail industry
• Proven experience utilizing loss prevention technologies and tools, including CCTV systems or Electronic Article Surveillance (EAS) or access control systems or incident reporting software or anything related skills.
• Strong understanding of investigative techniques, safety protocols, and shrink reduction strategies
• Ability to lead, train, and develop store teams on loss prevention policies and procedures
• Demonstrated ability to analyze data and identify trends to proactively address internal and external theft
• Comfortable working in a fast-paced, dynamic retail environment with shifting priorities
• Excellent communication, interpersonal, and conflict resolution skills
• Willingness and ability to travel regularly to multiple store locations as needed.

Job Department: Operation Finance

Job Type: Full Time

Job Location: Kelana Jaya

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