Business Support Officer

Business Support Officer | 7940 | Fixed Term Contract until 30 April 2026 | 37 hours per week | £25,584 to £27,269 per annum (Scale E) | County Hall

The purpose of the Business Support Officer is to support the Soft Service Manager in ensuring that services from soft service contractors deliver against Service Level Agreements, Operational Procedures and standards. These services are delivered across a portfolio of nearly 300 sites. This role is also meant to help onboard and off board existing and new suppliers. Soft FM means the delivery of contracts relating to corporate cleaning, waste, security, catering etc.

Are you an organised and proactive professional with a keen eye for detail? Do you thrive in a fast-paced environment and want to be part of a team ensuring high-quality facilities services across a large and diverse portfolio? If so, this Business Support Officer role could be the perfect opportunity for you!

As part of our Corporate Property Team, you’ll work closely with the Soft Services Manager to ensure that key services—such as cleaning, security, waste management, and catering—meet service level agreements (SLAs), standards, and operational procedures (SOPs). With nearly 300 sites to support, your role will be crucial in managing suppliers, onboarding new contracts, and ensuring smooth service transitions.

What You’ll Be Doing

• Supporting contract management – assist in the mobilisation of new contracts and the demobilisation of existing ones.
• Ensuring compliance – track contractor performance against SLAs and standards.
• Supplier coordination – assist in onboarding and offboarding suppliers.
• Stakeholder engagement – liaise with contractors, internal teams, and senior managers.
• Administrative excellence – manage emails, record minutes, prepare reports, and maintain key documentation.
• Financial oversight – assist in invoice checks and contract compliance.
• Project coordination – support the planning and rollout of new soft services across multiple locations.

What We’re Looking For

Strong administrative and organisational skills

Excellent communication and stakeholder management

Ability to manage multiple priorities in a dynamic environment

Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)

Some knowledge of soft FM services (cleaning, security, catering, etc.) is a plus!

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
• ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 16 April 2025 23:59