RN – Telephone Triage
Job Description
Job Description
- Conducts telephonic and virtual encounters as appropriate within target timeframe.
- Assesses patients virtually and escalates care in response to potentially urgent/emergent situations without the benefit of face-to-face interaction.
- Remains engaged with patients throughout their virtual time.
- Obtains a pertinent medical history, reviews relevant laboratory or radiologic (or other) studies to assess the patients medical, physical, psychological, and relevant socioeconomic status.
- Formulates an accurate and appropriate diagnosis based on elicited data, and includes differential diagnoses as appropriate
- Develops and implements treatment plans that are aligned with the practice preferences of the collaborating physician(s) including orders for medication and/or other treatment modalities, the need for additional testing, consultation to other providers, and follow-up provisions.
- Provides care with attention to safety, efficiency, and cost effectiveness.
- Plans are appropriately prioritized and adapted to the patient and circumstance.
- Integrates care services and proactively addresses members needs in alignment with regional and national strategies.
- Educates and counsel patients and their families regarding their treatment plan, including disease prevention and health promotion.