Operations and Implementation Specialist

Are you a client-friendly, front-facing professional with 3+ years of experience, aged between 25 and 35, who thrives under pressure, loves solving problems, and has a positive, can-do attitude? Are you located within a 30-kilometre radius of Hyde Park and ready to work UK hours? If so, we want to hear from you!

We’re looking for an Operations and Implementation Specialist to support our team in delivering exceptional service and operational excellence.

Key Responsibilities

• Act as the main point of contact for clients, guiding them through onboarding and implementation.
• Provide top-notch, front-facing customer support, resolving queries and ensuring satisfaction.
• Manage client relations, ensuring a positive experience and building lasting partnerships.
• Handle client complaints professionally, ensuring timely resolutions.
• Collaborate with internal teams to address client feedback and contribute to continuous improvement.
• Proactively identify and address challenges with creative solutions.

What We’re Looking For

• Experience with Excel and Data Analytics is a plus.
• Previous exposure to customer-facing or support roles.
• Client-friendly with excellent communication skills.
• Ambitious, hard-working, and eager to grow in a fast-paced environment.
• A positive, can-do attitude with the ability to adapt under pressure.
• Non-negotiable: Must be located within 30 kilometres of Hyde Park and willing to work UK hours.

What We Offer

• Competitive Salary: A highly attractive compensation package with opportunities for growth.
• Hybrid Work Model: 2 days in the office and 3 days remote each week.
• Generous PTO: 25 days of annual leave, plus an additional day off for your birthday.
• Additional Leave: 8 bank holidays and extra leave as per company policy.
• Career Growth: Continuous learning and development opportunities.
• Team Environment: A supportive and collaborative culture with regular social activities.
• Culture & Wellbeing: Emphasis on a transparent, empowering work environment with a strong focus on overall well-being.

Join Our Team

If you’re passionate about people, driven to create positive change, and ready to help streamline our HR operations, apply today and help make a meaningful impact at Plumm.