Corporate Claims Negotiator

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements:

• Namibian Citizenship
• 4 years’ short-term insurance experience.
• Minimum of 2 years’ experience in the field of Commercial and Claims
• Short-Term Qualification is a prerequisite Degree.
• Good communication skills (written and speaking);
• Good people skills (internally and externally);
• Team Player and must be client orientated;
• Admin orientated and must give full attention to detail; and
• Must be energetic, push beyond boundaries

Job Specification:

• Manages daily operational (client service and or administrative) delivery within specific functional area.
• Accountable for technical decision making within a specific functional area.
• Application of Corporate policy wording to claims.
• Could take accountability for the implementation of a strand of an operational project.
• Manages daily operational (client service and or administrative) delivery within specific functional area.
• Delivers maintains and enhances service / work standards and work quality within a given process.
• Develops and maintains procedural documentation.
• Ensures daily processing complies to all appropriate product and legislative rules and requirements.
• Builds and manages external relationships.
• Establishes and maintains relationships with Internal stakeholders.
• Accountable for others’ time task and output quality for periods of up to 3 months.
• Balances own priorities with directing and motivating others
• Coaches and mentors staff.
• Creates a climate for optimal performance
• Guides and directs staff to achieve operational excellence standards
• Individually accountable for customer/client service delivery.
• Plans and assigns work over the applicable period.
• Responsible for day-to-day feedback and review of performance.

Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

Responsibilities

Administration

Produce, update, and provide best practice support on complex Microsoft documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes.

Correspondence

Prepare tailored letters, emails, and more complex reports and agendas and minutes of meetings for approval by a board-level executive.

Data Collection and Analysis

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Insights and Reporting

Contribute to the preparation of various data and analytics reports.

Document Preparation

Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

Business Meetings/Events Arrangement

Arrange venues, equipment, catering, accommodations, and travel for participants arriving from various locations to ensure the smooth running of medium-scale events.

Work Scheduling and Allocation

Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Procurement

Achieve specific procurement goals or provide support to others while following established procurement systems and protocols.

Budgeting

Track budgets and report variances to more senior colleagues.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Digital Literacy, Executing Plans, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

Decision Quality

Directs Work

Ensures Accountability

Manages Complexity

Optimizes Work Processes

Plans and Aligns

Tech Savvy

Education

Advanced Certificate in Short Term Insurance

Closing Date

27 March 2025 , 23:59

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