Apprentice IT Support Analyst

The Tech Bar Team play an extremely important role by delivering and supporting a range of IT services to the Trust’s members of staff, in support of high-quality patient care. The Team is instrumental in delivering high standards of customer service and adopts a continuous improvement approach to the service it delivers.

We are looking for someone with an interest in IT who is looking to gain technical support experience, skills in managing the user experience via phone and face to face contact and develop exceptional customer service skills to join us as an Apprentice IT Support Analyst.

The Successful Candidate Will Need To Be

• Motivated to learn. A team worker.

The Successful Candidate Will Need To Have

• Prior experience of working in a customer facing environment or technical skills gained through education or self-learning.
• Experience in using Microsoft operating systems knowledge specifically Windows.
• Excellent Customer Care skills.
• Strong communication and troubleshooting skill.
• Good documentation skills.
• Ability to follow instructions both written and verbal.

Other Desirable Skills Include

• Understanding IT Service Management (ITSM) terminology such as
• Incident & problem management.
• Service requests.
• Asset and Configuration management.
• Continual Service Improvement
• Working knowledge of Service Desk and best practices.
• Critical thinking (what might be missing from a situation or problem description)

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

For further details / informal visits contact: Name: Tobias Percival Job title: Service Delivery Manager Email address: [email protected] Telephone number: 0787 613 8750