Call Center Representative
Job Description
Department: Communiboost
Location: Kansas City, MO
Compensation: $18.00 – $28.00 / hour
Description
Position Overview:
Communiboost We are seeking a dynamic and motivated Call Center Representative to join our growing team. This role is pivotal in ensuring that our customers receive exceptional service and support. As a Call Center Representative, you will be the first point of contact for our clients, addressing their inquiries and resolving their issues efficiently and effectively.
Salary Range: $18.00 – $28.00 per hour
Location: Kansas City, MO
Key Responsibilities
- Manage inbound and outbound customer calls in a timely manner.
- Provide accurate information and resolve customer inquiries and complaints in a professional manner.
- Document all call details and customer interactions in the call center database.
- Follow communication procedures, guidelines, and policies to maintain a consistent and high standard of service.
- Identify customer needs and proactively suggest solutions or upselling opportunities.
- Collaborate with team members and other departments to enhance customer experiences and solve complex issues.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in a call center or customer service role is a plus.
- Exceptional verbal and written communication skills.
- Ability to handle stressful situations and remain calm under pressure.
- Strong problem-solving skills and a proactive approach to customer service.
- Familiarity with CRM systems and call center technology.
Benefits
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative and innovative work environment