Digital Support Technician

• West Suffolk Council, Bury St Edmunds, Suffolk IP33 3YU
• £28,624 – £31,586 per annum plus excellent employee benefits package
• 37 hours per week
• Permanent
• Reference: 0107
• Required as soon as possible

About The Role

We are looking for a motivated Digital Support Technician to join the council’s Change and Digital Transformation Service. This is an exciting opportunity to support the implementation of the council’s Target Operating Model for customer access ensuring that digital services support the council’s programme of transformation with the customer at the heart.

What You Will Need

As a Digital Support Technician, you will be required to have good technical, organisational and communication skills. You will be passionate about service improvement and will understand the importance of attention to detail. The role is at the heart of change and digital service and there will be opportunities to support many and varied teams, projects and systems.

This role is ideal for someone who is highly motivated, positive and organised.

Please refer to the job description and person specification for full details of this exciting opportunity.

Why work for us?

Our benefits include:

• holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
• life assurance – a payment of three times your annual salary
• flexible working options to enable work/life balance
• agile working – ability to work in the office and from home
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• aalary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• rail and bus staff discounts
• a range of Health and Wellbeing initiatives including an employee assistance programme
• discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• modern office accommodation.

To find out more

For an informal discussion and further information please contact Lauren Robbins, IT Business Analyst on 01284 757241 or email: [email protected]

Please note, we are unable to accept CVs, please follow the online application process to apply.

How To Apply

To apply, please use the following link: https://jobs.westsuffolk.gov.uk/ce0961li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID%3d3942497K1G&WVID=2862770hWe&LANG=USA

Closing date: 1pm, 31 March 2025.

Interview date: 8 April 2025.

West Suffolk Council has been rated in the top 10 councils for climate action and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2030.

About The Team

IMPORTANT PLEASE READ BEFORE APPLYING

To apply , please follow the application process detailed above.

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