Training and Development Lead

About The Role

Our client is seeking a detail-oriented and innovative professional to join the team in a hybrid role focused on developing, updating, and maintaining critical product resources and training materials. This role is instrumental in enhancing onboarding processes, supporting product launches, and ensuring internal teams have access to high-quality, up-to-date learning resources.

By creating impactful training materials and documentation, this individual will empower Customer Experience teams (Support, Implementation, Customer Success, Site Enablement) and Sales teams to deliver exceptional service, drive client success, and support sales initiatives. Collaborating closely with HR and CX Leadership, this role will develop a structured, strategic approach to training that aligns with the evolving needs of the organization.

Requirements

Key Responsibilities

• Design and implement comprehensive new hire training courses tailored to various roles and responsibilities.
• Establish role-specific training programs to support employee growth and skill development.
• Familiarity with clinical research workflows and regulatory requirements is a plus.
• Continuously improve training materials, including all existing internal resources (videos, manuals, process documentation, etc.), to reflect the latest product developments and industry best practices.
• Develop and expand client-facing core product training modules for the Help Center to support client adoption and engagement.
• Drive continuous improvements to the Help Center documentation to optimize the performance and accuracy of the AI search functionality over time.

Preferred Qualifications

• Bachelor’s degree in a relevant field such as Education, Business, or a related discipline.
• Proven experience in instructional design, training, or documentation management within the health tech, clinical research, or SaaS industry.
• Proficiency in using content management systems, Confluence, and other knowledge-sharing tools.
• Experience in documentation internationalization and adaptation for multilingual or global audiences is a plus.
• Excellent project management skills, including the ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and communication skills for cross-functional collaboration.

Benefits

Our client is a health tech company helping pharma, biotech, research sites, and academic research centers streamline regulatory workflows. Its modules allow sites to capture data electronically in real-time, providing data managers and monitors with enhanced transparency, and enabling remote monitoring.

The company’s eSource and CTMS system is a leading, modern, enterprise platform built for clinical research sites.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Work From Home