Operation Executive

We are currently seeking an enthusiastic Operation Executive to join our team. In this role, you will be responsible for playing a pivotal role in the day-to-day operational management of the organization, overseeing overall services and quality. Your primary responsibility will be to maintain good relationships with customers/clients, ensuring a high level of customer satisfaction with every product and service.

As an Operation Executive, you will also collaborate with various departments to optimize operational processes and drive efficiency. This includes working with the sales team, and finance team, to ensure timely and accurate management between customers and the company. In addition, you will be responsible for preparing service and quality reports and presentations for senior management, providing insights into the overall performance of the day-to-day operations of the organization, and highlighting areas for improvement. This will require you to have strong analytical skills, attention to detail, and a deep understanding of day-to-day operations and reporting standards.

Responsibilities

• Maintain good relationships with existing and new customers by understanding their needs and concerns.
• Understanding each customer’s service agreement to ensure all SLA terms are met and prevent any potential breaches.
• Ensure every customer knows about our product thoroughly and is trained for better operating and quality maintenance.
• Suggesting the upcoming/new products to existing customers for the product and service up gradation.
• Visiting the customer place regularly for the inspection of the overall quality of products and services
• Maintaining the service and quality reports of each customer for analyzing gaps and improvements.
• Resolving each customer’s complaints politely and ensuring to provide the resolution with better customer satisfaction.
• Coordination with the cross-functional teams within the organization, and the individual must work closely with them to ensure that the tasks are completed within the defined timelines.
• Guide/Train the team members on operational activities like product demos/ Installations.
• Ensure adherence to safety and operational protocols.
• Stay up-to-date with any relevant changes in subject matters and ensure that the knowledge is applied in the day-to-day operations of the role.

Requirements

• Bachelor’s degree.
• 0-3 years in operational roles or similar roles.
• Proficiency in MS -Excel, PowerPoint, and MS Word.
• Should be flexible for traveling.
• Proficiency in English, Hindi, and Kannada.
• Self-starter who can work with little supervision.
• Goal-oriented with the ability to track and achieve KPIs.

This job was posted by Swathi H from emoticup.