Warehouse Manager – Operations

Job Summary :

Fulfilment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kinds of warehouses like CFS, CY, inland depot / warehouses, bonded warehouses, etc. whether owned, operated or both by Maersk.

Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.

Job Description: Warehouse Manager

Position Summary:

The B2C Warehouse Manager is responsible for overseeing daily operations of a warehouse handling direct-to-consumer distribution. This role ensures seamless order fulfillment, inventory accuracy, and efficient warehouse operations while meeting customer satisfaction goals and adhering to safety and compliance standards.

Key Responsibilities:

Operations Management:

• Oversee all warehouse operations, including receiving, storage, order picking, packing, and shipping.
• Implement and optimize processes to meet daily order fulfillment goals.

Inventory Control:

• Maintain accurate inventory records through regular cycle counts and audits.
• Collaborate with procurement and sales teams to forecast and manage stock levels.

Team Leadership:

• Supervise, train, and motivate warehouse staff, including pickers, packers, and inventory personnel.
• Manage shift schedules to ensure adequate staffing for peak times.

Technology Utilization:

• Leverage warehouse management systems (WMS) to track inventory and orders efficiently.
• Ensure staff is trained on WMS and other relevant technology tools.

Customer Experience:

• Ensure all orders are fulfilled accurately and delivered on time to maintain high customer satisfaction.
• Address and resolve any order discrepancies or issues promptly.

Safety and Compliance:

• Enforce adherence to safety standards and regulations.
• Ensure the warehouse complies with local and federal labor and health laws.

Reporting and KPIs:

• Monitor and report key performance indicators (KPIs), such as order accuracy, delivery speed, and inventory turnover.
• Use data insights to identify areas for improvement.

Qualifications:

• Bachelor’s degree in supply chain management, business, or a related field (preferred).
• Proven experience 10+ years managing a B2C or e-commerce warehouse.
• Proficiency with WMS and inventory software.
• Strong leadership and problem-solving skills.
• Excellent communication and organizational abilities.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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