MTO NOC
Job Description
Role Summary
The MTO Network Operations (SMS & VOIP) is responsible for 24*7 NMS, Ticket management, and all communications with Global Telecom client NOCs and Messaging Business Units.
Duties And Responsibilities
- Provisioning, Routing, On-boarding, Testing, and Reconciliation
- Troubleshooting and addressing all Level 2 issues
- Handling complaints via trouble ticket management system, track records, follow-up, and escalating issues with the relevant team via Zendesk, Bitrix, Skype, WhatsApp, and Email
- Interconnection, Provisioning, Routing, and testing of wholesale messaging carriers
- Handing over and taking over of a shift, updates (routing, testing, & provisioning summary) to the NOC team
- Formulation and compilation of different reports in Microsoft Excel
Job Specifications
- Degree in Electrical/ Telecom Engineering or equivalent
- Ability to work in shift operations
Location
Corporate Office, I-9/3, Islamabad
No. of position: 2