Executive, Credit Admin

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Job Purpose

To execute, perform and assist Unit Head in managing Department’s Scheduler activities related to post disbursement governance of Consumer and Business Financing i.e., issuance of Letter of Notification, Letter of Consent, monitoring on collection of sinking funds, fulfillment of transactional items and settlement of loans/ financing account are managed within the stipulated SLA without compromising Bank’s risks.

Key Responsibilities

List the responsibilities that must be achieved and major activities that are to be carried out to achieve the key result areas: –

• To perform daily BAU activities of Business Support are completed within the stipulated SLA and protect the Bank’s interests at all times.
• To ensure accuracy, completeness & timeliness of all functions performed.
• To fulfill customers service request on post disbursement matters throughout the life circle of accounts for performing accounts of Consumer and Business financing and comply with Regulatory and Bank’s policies & guidelines.
• Manning the common mailbox of FCAD Business support and act as Department’s Scheduler in routing to correct OIC within FCAD as to ensure that all emails are replied on time and follow up on decision/resolution as to close issues raised.
• To attend timely to the issuance of Letter of Notification / Letter of Consent Monitor and follow up on Sinking Fund collection including liaising with respective Relationship Managers (RMs) on non-collection and preparing, authoring vouchers for Fund Transfer related transaction.
• To perform the settlement of loan account upon receipt of the redemption sum from the Customer, EPF, People Office and/or other financial institutions and closure/ zerorization of the said account including handling of credit balance portfolio.
• To establish well-balanced / effective and good working relationship and provide value added and support to other related teams internally.
• To participate actively in various process re-engineering within FCAD & Bank’s initiated projects.
• To assist Section Head/ HOD for Overall compliance to Regulatory/statutory and Bank’s guidelines & policies Coach and provide guidance to rest of team members as part of internal training and/or sharing sessions
• To assist / relief other team members within the Section or other Sections within the Department as and when is required.
• To assist Section Head & HOD in managing cost & frugal as to ensure expenses are within approved budget.
• To attend to any other matters on ad-hoc basis as instructed by Unit Head / Section Head and/or HOD from time to time.

Skills And Requirements

List the acceptable entry level requirements for the job, in terms of:

• Diploma in Business/ Finance or its related discipline, and/or
• Any professional qualification from IBBM etc., and/or
• At least 3-5 years’ experience in related fields.
• Effective written and spoken communication skills – English Language and Bahasa Malaysia
• Good knowledge in legal documentation /conveyancing and respective Land laws regulations
• Good working knowledge in the Bank’s policies and procedures
• Basic knowledge in Microsoft office