IT Specialist

Information Technology
Dominica
March 12, 2025
Full-time
Apply Now

Job Description

We are a New York-based VoIP phone company that helps businesses stay connected with phone systems, eFaxes, and full telecom support. Our clients rely on us for smooth communication, troubleshooting, and exceptional customer service.

The Role

Are you passionate about technology, problem-solving, and customer support? Do you want to grow in an IT/telecom role while working remotely? If so, this is your chance to be part of a fast-growing VoIP phone company that provides essential communication solutions to businesses, especially in the healthcare and long-term care industries.

What You’ll Own

As a Remote IT Specialist, you will be the go-to person for technical support, troubleshooting, and account management, ensuring our clients experience seamless communication solutions.

Support & Troubleshooting

  • Manage incoming support calls and tickets, resolving or escalating issues when needed.
  • Provide basic troubleshooting for eFax issues, including:
  • Sending test faxes to confirm functionality.
  • Working with IT teams to locate missing eFaxes or emails.
  • Checking fax queues and resolving delivery issues.

eFax Account Management

  • Monitor and respond to tickets related to eFax setup, modifications, and cancellations.
  • Set up new eFax numbers and accounts for customers.
  • Adjust sender and recipient permissions, ensuring only authorized users can send and receive faxes.
  • Notify the billing department of any account changes.

Customer Support & Communication

  • Speak clearly and professionally while assisting customers with technical issues.
  • Maintain a positive, upbeat attitude while providing solutions.
  • Document solutions and keep detailed records of support interactions.

Ideal Profile

Who You Are

  • Tech-Savvy & Problem-Solver – You understand email and eFax technologies and can troubleshoot basic PC issues.
  • Strong Communicator – You explain technical issues in simple terms and provide clear guidance.
  • Highly Organized & Detail-Oriented – You keep track of multiple accounts and ensure accuracy.
  • Self-Motivated & Eager to Learn – You’re always looking to expand your knowledge in IT and telecom systems.

If you’re ready to join a fast-growing company, solve tech challenges, and provide top-notch support, we want to hear from you!

Apply Now Here: https://wkf.ms/4bzOGE7

What’s on Offer?

  • Work From Home – Enjoy the flexibility of a fully remote role.
  • Grow in Tech – Gain hands-on experience in IT and telecom support.
  • Make an Impact – Help businesses, especially in healthcare, stay connected with reliable communication services.

Related Jobs