Bilingual Intake Specialist

We are a fast-growing home care company that connects families with high-quality care services. Every applicant matters, and your role is to ensure that no one falls through the cracks.

The Role

What You’ll Be Doing

Your mission is simple: connect eligible applicants to our home care program and guide them through the enrollment process. But this role isn’t just about making calls—it’s about being persistent, building trust, and ensuring families get the support they need.

Referral Screening & Outreach

• Contact and screen potential applicants to confirm eligibility.
• Run insurance verifications and determine program suitability.
• Help eligible applicants secure an interview date with the program.
• Follow up consistently—many applicants drop off, but you won’t let that happen.

Enrollment & Documentation

• Assist applicants in gathering and submitting all required documents.
• Register qualified individuals for PCA (Personal Care Aide) certification to fast-track hiring.
• Ensure no applicant is lost in the process through regular communication and follow-ups.

Trust-Building & Customer Service

• Gain the trust of families and identify potential concerns (e.g., applicants considering other agencies).
• Communicate clearly, confidently, and compassionately in both English and Spanish.
• Provide reassuring guidance—your goal is to make every applicant feel supported from start to finish.

Ideal Profile

What You Bring To The Table

• Bilingual (English & Spanish) – You must be fluent in both.
• Persistent and Relentless – You follow up until the job is done.
• Exceptional Phone Skills – You know how to build trust, gain commitment, and overcome objections.
• Sales and Customer Service Mindset – You can persuade applicants to complete the process.
• Highly Organized – You can juggle multiple applicants and keep track of every detail.
• Empathetic and Trustworthy – You care about the people you’re helping and understand their concerns.

Ready to take on this challenge? We’re looking for someone who doesn’t just make calls but makes things happen. If that’s you, apply here: https://wkf.ms/3XtkYLb

What’s on Offer?

• Work from home – No commuting, no office distractions—just you, your phone, and your drive to succeed.
• Make a direct impact – Every applicant you help gets the care they need.
• Be part of a fast-growing company – Opportunities for growth and leadership.