Operations & Training Coordinator

Pizza Patrón Inc. is dedicated to delivering a fantastic guest experience to everyone who interacts with our brand. We seek an outgoing, positive, and motivated individual to join our Operations Team. We want to hear from you if you have a proven track record in genuine, friendly guest service, restaurant operations, leadership, training, and reporting services.

The Role

As an Operations & Training Coordinator, you will drive operational excellence through reporting services, training implantation, guest service, and team member engagement across our restaurant locations. Your primary responsibilities will include reporting on Daily Chex, Revenue Review, SMG, Audits, Dough Lab Module Tracking, Performing QSCs, and Implementing New Training Tools & Techniques.

Key Responsibilities

• Operational Reporting: Manage and analyze daily operations reports, including Daily Chex, Revenue Review, SMG, Dough Lab Modules, and QSC Audits, ensuring accuracy and timely distribution across restaurant locations.
• Dough Lab Module Tracking: Track and monitor Dough Lab training modules, ensuring all team members, managers, and coaches complete necessary training promptly and efficiently.
• Quality Service Cleanliness (QSCs): Perform regular QSCs to ensure guest service, food quality, cleanliness, and overall guest experience meet established standards.
• Training Implementation: Help develop, implement, and update training programs that ensure team members are well-prepared to deliver exceptional guest service.
• New Training Tools & Techniques: Introduce new and innovative training tools, techniques, and resources to keep the training program fresh, engaging, and effective.
• Team Member Engagement: Foster a positive and motivating work environment, ensuring that team members are engaged and empowered and consistently delivering excellent guest service.
• Operational Excellence: Continuously monitor and improve operational processes, ensuring that all restaurant locations maintain high efficiency and guest satisfaction standards.
• Collaboration: Work closely with operations and restaurant management teams to identify operational challenges and areas for improvement and collaborate on solutions.

Qualifications

• Experience: Proven experience in restaurant operations or training coordination, with a strong understanding of restaurant management, operations, and guest service.
• Leadership Skills: Strong leadership abilities focusing on team engagement, motivation, and development.
• Analytical Skills: Ability to analyze operational data, identify trends, and implement improvements based on insights from reports like Daily Chex, SMG, Dough Lab, and QSC Audits.
• Training Expertise: Experience in developing and delivering training programs for diverse teams, with the ability to introduce innovative training methods.
• Organizational Skills: Strong organizational skills, with the ability to manage multiple projects, deadlines, and priorities in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively train, engage, and motivate individual team members and large groups.
• Problem-Solving: Strong problem-solving skills focused on identifying issues, implementing solutions, and driving continuous improvement in restaurant operations.
• Tech-Savvy: Comfortable with restaurant management software and technology tools (e.g., Aloha and Revel reporting systems, training platforms, etc.) to streamline operations and track progress.
• Attention to Detail: High attention to detail to ensure accuracy in reporting and training implementation.
• Flexibility: Ability to adapt to changing needs in a dynamic environment, including adjusting training or operational practices as needed.
• Self-Driven: Ability to work independently and manage a personal travel budget efficiently.
• People Development: Skills in coaching and developing team members for improved performance.

Physical Requirements

• Ability to lift 40 lbs and perform tasks that involve reaching, bending, and standing for long periods.

Travel Requirements

• Unlimited travel within the San Antonio market and up to 25% outside the market (when needed).
• Minimum 40 (plus) hours a week unless travel or other situations require additional time.