IT Site Technician ( CONTRACT ROLE )

Location: Roodepoort

Position Summary: We are seeking a dedicated IT Site Support Coordinator to join our team. The successful candidate will be responsible for providing effective and efficient on-site and remote support to end users and management on a variety of technical support issues. This includes the setup and maintenance of mobile devices, computing equipment, printers, faxes, scanners, and other peripherals. The role also involves routine maintenance functions such as hardware and software inventory management. The IT Site Support Coordinator will work closely with the Global Service Desk and related support functions to ensure a consistently high-quality service to customers and stakeholders.

Key Responsibilities

• Provide on-site and remote technical support to end users and management.
• Manage user incidents routed from the Service Desk, ensuring timely resolution.
• Plan, develop, and manage information systems projects to meet business needs.
• Support PC configuration, VPN connections, PC software, peripherals, LAN connectivity, and additional devices.
• Ensure equipment is ready for new employees on day one.
• Adhere to quality processes as per ISO, FDA, and other regulatory agencies.
• Troubleshoot and repair infrastructure equipment, following manufacturer guidelines.
• Maintain IT equipment to meet security standards.
• Ensure compliance with data security, network, and application policies.
• Order and track supplies, manage assets, and fulfill documentation requirements.
• Work with vendors to support site-specific services, hardware, and software.
• Undertake any other duties as required to meet business needs.

General Requirements

• Ability to independently identify, evaluate, and resolve support issues.
• Flexibility to occasionally work after-hours.
• Strong time management skills and ability to prioritize workload.
• Excellent customer service orientation and communication skills.
• Proactive and self-motivated approach.
• Strong analytical skills and technical knowledge.

Education And Experience

• National Diploma or Bachelor’s Degree in IT or related qualification.
• Significant experience in providing end-user technical support.
• Experience in coordinating large rollouts/deployments or project management.
• Demonstrable experience of supervising team members.
• Working knowledge of technologies such as Active Directory, Windows OS, anti-virus programs, SCCM, network technologies, and mobile devices.
• Knowledge of SOX compliance and ITIL framework.

Additional Information

• Periodic travel may be required to support additional local locations.
• Must be capable of traveling without restriction.