Client Success Associate
Job Description
Application Deadline: 24 March 2025
Department: Business Support
Location: Home United Kingdom
Description
As a Client Success Associate, you will be responsible for ensuring our clients achieve their desired outcomes through the use of our products/services. You will act as a trusted advisor, guiding clients from the onboarding process to achieving their goals and beyond. This role requires a proactive, client-focused individual with excellent communication and problem-solving skills.
Your New Role
Client Onboarding:
- Facilitate a smooth onboarding process for your clients’ learners
- Provide training and resources to help clients get started.
- Set clear expectations and goals for the client’s learner journey.
Client Support:
- Serve as the primary point of contact for client inquiries and issues.
- Coordinate with Delivery teams to resolve client issues promptly.
- Provide ongoing support and guidance to ensure client satisfaction.
Relationship Management:
- Build and maintain strong, positive relationships with clients.
- Conduct regular check-ins and meetings to understand client needs.
- Foster loyalty and trust through consistent, high-quality interactions.
Performance Monitoring:
- Track and analyse client usage of products/services.
- Identify areas for improvement and provide actionable feedback.
- Develop strategies to enhance client engagement and satisfaction.
Upselling and Renewal:
- Identify opportunities to upsell additional products or services.
- Manage contract renewals and negotiate terms with clients.
- Work closely with sales and marketing teams to maximize client value.
What You’ll Bring to the Role
- Client-focused with a commitment to building and maintaining strong relationships.
- Exceptional communication and negotiation skills.
- In-depth knowledge of best practice in delivering apprenticeship standards and an understanding of the funding rules, effective apprentice onboarding and end point assessment
- An understanding of Insurance and Financial Service industry including clients and professional bodies
- Results-driven with a strong focus on achieving revenue targets.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong organisational and time management skills, with the ability to prioritise and manage multiple tasks simultaneously.
- Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
- Join us and enjoy our ever-evolving benefits, including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension – matched contribution at 5%
- Life Assurance (4 x basic salary)
- Development, training, and professional qualification