Customer Experience Specialist

The Customer Experience Specialist is the liaison between the customer and the sales rep from the OSB perspective. They are responsible for identifying continuous improvement opportunities and carrying them through. CES will work with sales team in identifying process issues and communicating them to the cross functional team working in concert with SSS. Primary goal to support the team on all post sales activities OSB to achieve industry best customer experience.

• Support sales team with any and all system related roadblocks that effect customer experience.
• Acting as a liaison between sales, our internal cross functional team, and direct communication with end users.
• Fluent in CRM.
• Excellent customer service skill and problem solving techniques.
• Ability to work in high pressure situations
• Ability to pivot quickly based on system/customer/industry.
• Industry knowledge as well as process improvement experience.
• Analytical skills. Six Sigma or LEAN preferred, familiar with Shopify
• Fin Ops, Ability to multi task cross systems .
• Team player, Ability to work with all functions.
• Ability to analyze data and create process improvements.
• Communicating effectively both internally and externally.

Requirements

• Previous customer service experience.
• Solid analytical skills.
• Strong problem-solving skills and a solution-based attitude.
• A strong will to assume accountability and responsibility.
• Excellent computer skills word, office, CRM
• Ability to work under pressure.
• Excellent communication skills.