Dispatcher

• Assign towing requests by manually dispatching tow trucks based on availability, proximity, and service priority
• Monitor real-time operations by tracking active service requests, ensuring on-time arrival and proper job execution
• Communicate with providers by coordinating with tow truck drivers and service providers to confirm availability and dispatch status
• Handle escalations by addressing delays, service issues, or provider unresponsiveness and taking corrective actions
• Verify provider readiness by ensuring dispatched providers have the necessary equipment and are prepared for the assigned job
• Provide customer service support by assisting in resolving customer concerns related to towing dispatch and service delays
• Record and report data by maintaining accurate logs of dispatch activities, cancellations, delays, and escalations for performance tracking
• Collaborate with teams by working closely with the operations, logistics, and customer service teams to improve dispatch efficiency
• Ensure compliance by following company policies and operational procedures for dispatching and provider management

Requirements

• High school diploma or equivalent, with a bachelor’s degree considered a plus
• Fluency in Arabic and English
• One to three years of experience in dispatching, logistics, or a related field
• Familiarity with dispatching software and GPS tracking systems
• Strong communication skills to coordinate effectively with providers, customers, and internal teams
• Problem-solving abilities for quick decision-making in real-time operational challenges
• Multitasking skills to manage multiple service requests simultaneously
• Paying attention to detail to ensure accurate dispatching and timely service fulfillment
• Tech-savviness to work with dispatch software, spreadsheets, and communication tools
• Time management skills to prioritize tasks and ensure efficient scheduling of towing requests
• Team collaboration skills to work effectively with different departments to optimize dispatch operations