Assistant Manager, Program

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created, and, through healing, health restored.”

Reports to the Program Manager of YCSP. The YCSP Assistant Manager will directly support the supervision of caseworkers and other team members. The Assistant Manager works alongside the Program Manager of the YCSP and assists in the day-to-day responsibilities of the YCSP to maintain the operations of the program.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Position Responsibilities

• Assist with program development, including task delegation and direction.
• Supervise case workers to ensure youth and client needs are met.
• Ensure compliance with contractual obligations and practice standards.
• Support staff in obtaining necessary resources for the YCSP program.
• Ensure accurate data collection and timely reporting for evaluations.
• Provide documentation and follow-up support on tasks and issues.
• Notify Program Manager of any disciplinary needs or guidance.
• Assist in balancing staff duties and responsibilities.
• Foster a collaborative, positive workplace culture.
• Build relationships with agency partners and community members.
• Consult with Program Manager and Recovery Alberta Care Manager on staff roles, programming, and scheduling.
• Assist with interviewing, hiring, and new employee orientation.
• Help update and maintain YCSP program documentation.
• Attend staff meetings, case conferences, and other required meetings.
• Provide coverage for DBT Skill/Mindfulness Activities when needed.
• Co-facilitate ARC and DBT Groups during staff absences.

Qualifications

• Post Secondary Degree in a relevant field of study (Human Services, Social Work) and/or relevant work experience
• At least one year of experience in leading and building teams.
• At least 2 years of experience delivering community-based services.
• Experience networking with a range of partners and stakeholders.
• Experience working at all levels across teams and/or departments within an organization.
• Police Check with the Vulnerable Sector and Child and Youth Intervention Check completed within the past six months
• Valid First Aid certificate or enrolled in a future course
• Valid Class 5 Non GDL license and access to a reliable vehicle

Why Work for Boyle?

• All work done positively impacts the community and its members!
• Access to Lumino Health, including Stress & Wellness support
• Employee activities and events throughout the year
• Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently abled, and LGBTQ2S communities.