Customer Service Assistant
Job Description
Department: Hustle Notice Biz
Location: Hamilton, ON
Compensation: $17.25 – $24.00 / hour
Description
Customer Service Assistant
Location: Hamilton, ON
Job Type: Full-time
About Us:
As a Customer Service Assistant, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing product information with professionalism and enthusiasm. Your goal is to enhance customer satisfaction and promote brand loyalty.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media.
- Provide product recommendations, order assistance, and troubleshooting support.
- Handle returns, exchanges, and complaints in a professional and timely manner.
- Maintain accurate customer records and update the CRM system.
- Work closely with the sales and marketing teams to ensure a seamless customer experience.
- Assist with order processing and follow up on delivery status.
Skills, Knowledge and Expertise
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Proficiency in using customer service software, CRM systems, and Microsoft Office.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement