Entry Level Customer Service Assistant
Job Description
Department: Core Call Inc
Location: Charlotte, NC
Compensation: $17.25 – $24.00 / hour
Description
Job Title: Entry Level Customer Service Assistant
Location: Charlotte, NC
Job Type: Full-time
Job Summary:
Are you looking to kickstart your career in customer service? We are excited to announce an opening for an Entry Level Customer Service Assistant at our dynamic and customer-focused company. In this role, you will have the opportunity to engage with our diverse clientele, providing exceptional support and assistance to meet their needs
Key Responsibilities
- Assist customers with inquiries and provide accurate information regarding products and services.
- Handle customer complaints with empathy and a problem-solving approach.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to ensure a seamless customer experience.
- Monitor and follow up on ongoing customer issues until resolution is achieved.
- Utilize customer service software to manage communications effectively.
Skills, Knowledge and Expertise
- High school diploma or equivalent; further education is a plus.
- Strong verbal and written communication skills.
- Customer-oriented mindset with a positive attitude.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic proficiency in using computers and customer service software.
- Dependable and punctual, with a strong work ethic.
Benefits
- Growth opportunities within the company.
- Comprehensive training and onboarding.
- Paid time off and holidays.
- A positive and supportive work environment.