Front Office Manager
Job Description
LOCATION
Trailborn Surf and Sound
275 Waynick Blvd.
Wrightsville, NC 28480
About Trailborn
Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.
About Our Values
We believe in HEART – Honesty, Excellence, Action, Results and Team
About Our Front Office Manager Role
We are seeking a highly motivated and experienced Front Office Manager to join our team at Trailborn Surf and Sound, WBNC. They will oversee the daily operations of our hotel’s front desk. The successful candidate will be responsible for ensuring exceptional customer service, managing the front desk staff, and maintaining accurate records of all transactions. As the Front Office Manager, you will play a critical role in ensuring the smooth and efficient operation of our hotel.
Essential Functions
Responsibilities:
- Oversee the daily operations of the front desk, ensuring exceptional customer service is provided to all guests.
- Manage and train front desk staff, ensuring they are knowledgeable about hotel services, amenities, and local attractions.
- Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments.
- Resolve guest complaints and issues in a timely and professional manner.
- Collaborate with other hotel departments to ensure a seamless guest experience.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Hospitality Management or related field.
- 3+ years of experience in a front office management role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Proficient in Microsoft Office and hotel management software.
Preferred Qualifications
- Experience working in a luxury hotel or resort.
- Fluency in multiple languages.
- Certification in hotel management or related field.
Physical Requirements
- Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person’s aid.
About Our Benefits
Why You’ll Love Working Here
- Comprehensive Benefits: Affordable medical, dental, and vision insurance with company contributions.
- Secure Your Future: 401(k) plan with a company match.
- Recharge & Grow: Enjoy paid time off and learning programs to advance your career.
Join us and thrive in a workplace that values you!
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality – on any day at any hour, including evenings, weekends, and holidays.
SALARY RANGE
$20 to $21.50 per hour
JOB STATUS
Full Time
FLSA
Non-exempt (Hourly)