Office IT Manager

This includes provision and maintenance of hardware and internet access, maintenance and ongoing optimization of Aibidia’s M365 setup (incl. Exchange, SharePoint, Teams, etc.) and some other key tools (e.g. Slack), related information security matters (in close collaboration with our Infosec Lead), selection and management of external IT service providers, etc. Also the ongoing integration of internal IT tools based on concepts like SSO etc. will be increasingly important.

Key Responsibilities

• Pre-selection of appropriate and cost-efficient laptop and MacBook models per operating country.
• Provision of appropriate in-office workstation setup (monitors, docking stations, etc.) to allow for flexible seating policy (no fixed desks).
• Specification of master image for Windows laptops and MacBooks.
• 1st-level remote issue analysis and resolution. Otherwise, escalation to external service provider for deeper-level evaluation and fixing.
• Maintenance, alignment, integration and ongoing improvement of M365 setup, including Exchange, SharePoint, Teams, Office, Copilot, etc.
• Maintenance and permanent improvement of AV conferencing systems.
• Ongoing monitoring and improvement of LAN and Wifi performance (e.g. by fine-tuning Wifi access point setup). Cooperation w/ internet service providers where needed.
• Consideration of existing information security policies for all kinds of devices used for business purposes
• Selection of and ongoing cooperation with external IT service providers.
• Optimization of internal IT cost, M365 being 1 central focus.

Skills, Knowledge And Expertise

• 3-5 years of experience in a comparable role with at least partially end-to-end responsibility (not only as part of a team).
• Deep general understanding of software and hardware in a modern, fast-changing office environment, including laptops, AV conferencing equipment and mobile devices.
• Mastery of Windows operating system and M365 applications, with a strong focus on collaborative enterprise setup.
• Multi-year exposure to external IT service providers in an enterprise customer role.
• Experience with a highly efficient customer support setup, understanding related processes and tools.
• Work experience in a small but fast-paced, successful and customer-centric technology or services company (can be a traditional business or a startup).
• Strong understanding of contemporary information security requirements and challenges.
• Ability and willingness to collaborate effectively with cross-functional teams (e.g., finance, product, and sales).
• Excellent communication skills (English), with the ability to present complex technical matters in a clear, understandable and high-level manner.
• Strong attention to detail and good analytical skills.
• Intensive multi-year user experience with M365 applications.
• Demonstrated career ambition and progress.

Nice to have:

• System integration experience (i.e. integration of multiple internal applications via middleware, interfaces, etc.).
• Setup and training of internal LLMs, e.g. Copilot.

Benefits

• A fair share of Aibidia’s success, benefiting from a competitive compensation and incentive package
• Flexible working hours with a hybrid working policy
• Comprehensive healthcare package
• Genuine drive towards physical and mental wellbeing, with initiatives by an internal organisational health and wellbeing committee
• Regular team social events including Aibidia’s summer and winter parties
• The latest technology to ensure you can do your best work with the best tools
• A boost for your professional development – performance-based growth is part of the company culture and there is a designated learning budget for every employee
• An opportunity to be part of a global, fast-growing SaaS company revolutionising a traditional industry
• A non-hierarchical atmosphere and stellar culture at the office.

We are committed to fostering an inclusive culture that celebrates diversity, we want you to bring you, no matter your background, gender, race or sexual orientation!

Please note, we’re unable to provide visa sponsorship for this role. To be considered, you’ll need to show proof of your eligibility to work in the country.

About Aibidia

Aibidia, founded in 2018, provides the technology that enables multinational enterprises to make more considered transfer pricing decisions. Our connected, end-to-end platform provides organizations the ability to take full control of their business and implement considered tax strategies across the entire group. With over 5,000 legal entities managed on our platform and an average revenue of 7 billion Euros among our clients, we are dedicated to helping the world’s largest enterprises transform their cross-border business management, leading to healthy global business.