Customer Care Representative

About the company

Teleperformance is a global leader in digital business services, providing advanced and technology-driven customer support solutions to some of the world’s most recognized brands. With over 500,000 employees speaking more than 300 languages, Teleperformance combines global reach with local expertise to help businesses streamline operations and enhance customer experiences. The company is committed to making a positive impact on its employees, clients, and communities through innovation, sustainability, and service excellence.

About the role

Teleperformance is seeking Customer Care Representatives to provide exceptional customer service in a remote work environment. As the first point of contact for customers, representatives will handle inquiries, resolve issues, and offer support through phone, email, chat, video, and social media. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Location: Remote (USA)

Key responsibilities

• Connect with customers to address inquiries, concerns, and issues
• Provide assistance through phone, email, chat, video, or social media
• Calmly handle and de-escalate difficult situations when necessary
• Escalate interactions when appropriate
• Process payments and respond to assistance requests
• Track and document customer interactions for reporting purposes
• Provide feedback on recurring issues and customer concerns
• Offer upselling opportunities if required

Required qualifications

• At least 18 years of age
• High school diploma or GED
• Six months of customer service experience preferred
• Ability to type at least 25 words per minute
• Strong written and verbal communication skills
• Logical problem-solving abilities
• Ability to navigate Windows operating systems
• Organization and prioritization skills
• Comfort working in a remote team environment

Work from home requirements

• Personal desktop, laptop, or tablet with Windows 10 or later
• Minimum of 4GB RAM
• Wired Ethernet LAN internet connection (satellite, mobile data, and dial-up are not permitted)
• Minimum internet speed: 15 Mbps download, 5 Mbps upload
• ISP must have no packet loss and a ping under 50ms
• Proof of internet speed required
• Quiet and confidential workspace

Benefits

• Paid training
• Competitive wages
• Full benefits, including medical, dental, vision, and 401(k)
• Paid time off
• Employee wellness and engagement programs

Equal opportunity

Teleperformance is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, national origin, religion, disability, sexual orientation, gender identity, or any other status protected by law.