Regional Delivery Lead, Googler Experience (English, Portuguese, Spanish)

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: São Paulo, State of São Paulo, Brazil; Mexico City, CDMX, Mexico.Minimum qualifications:

• Bachelor’s degree in HR, Business or related field, or equivalent practical experience.
• 13 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.
• Ability to communicate in English and Portuguese or Spanish fluently to interact with the local stakeholder management.

Preferred qualifications:

• 13 years of experience in problem solving, third-party vendor relationships, user documentation, and user training.
• Understanding of how to communicate large complex change.
• Ability to derive insights from data and metrics, understand trends, and develop recommendations for action based on the analysis.
• Ability to work within constraints as well as to test the status quo.

About The Job

People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You’ll be an advocate of Google’s culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.

Great just isn’t good enough for our People Operations team (known elsewhere as “Human Resources”). We bring the world’s most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities

• Establish regional priorities through data-driven insights, boosting productivity and aligning with business direction.
• Oversee regional Key Performance Indicators, manage pipeline changes, ensure Standard Operating Procedures compliance, and drive efficient country openings.
• Partner with country Human resources (HR) to implement compliance processes and provide feedback on service delivery trends, closing process gaps.
• Drive vendor success, coordinate service delivery, and collaborate with Vendor Management Office (VMO) to achieve efficiency gains and alignment.
• Serve as a liaison, handle escalations, and provide expert advice to leadership, addressing complex challenges and supporting organizational priorities.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .