Dispatcher

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Co-ordination of all functions required enabling the safe, on time departure of the aircraft within their scheduled turnaround times in accordance with the Ground Handling Manual. To be responsible for ensuring the Menzies Aviation product is delivered consistently in line with service level standards set for both on time and station performance. To influence and facilitate the consistent delivery of a “World Class” product to our customers and the airline.

What You Will Be Doing

• To consistently deliver the highest possible level of customer service at all times.
• To effectively manage an aircrafts turnaround giving support where appropriate.
• Ensuring all staff members fully comply with the Health & Safety at Work Act 1974 when carrying out their duties.
• Responsible for overseeing and co-ordinating the safe unloading/loading of the aircraft.
• To assist with passenger services and passengers being directed to and from the aircraft in a safe manner.
• To comply with all airlines weight & balance documentation and load sheet regulations and to convey the loading instruction to ramp staff.
• Supervision of Ramp Agents and Customer Service Agents affecting the aircraft

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What We Are Looking For

• Must have previous aircraft dispatch experience
• Must be fully qualified on min one airline and competent to complete a full weight and balance function on wide-bodied aircraft on a regular basis
• Knowledge of ALTEA system is essential
• Team player with strong interpersonal and coordinating skills.
• Ability to influence, negotiate and communicate effectively at all levels.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!