Customer Success Manager
Job Description
PrimeXBT is a Top10 financial services provider offering a wide range of multi-asset trading products, including cryptocurrencies and CFDs. Our proprietary trading platform and integration with MetaTrader 5 (MT5) provide our clients with a robust and versatile trading experience.
We are looking for a Customer Success Manager to join our team on our Onboarding direction.
The position does not involve aggressive cold sales, but rather helping new clients navigate the platform and ensuring they have a smooth onboarding experience. This role is focused on guiding new users from the registration process to their first successful deposit.
The main responsibility will be:
- establishing effective communication with clients
- analyzing the end user experience based on following data: customer’s feedback, support requests data analysis, service data statistics and internal testing
- helping clients understand the platform and supporting them throughout the process of making a deposit
- assisting clients via various communication channels (phone, WhatsApp, platform chat, email, push notifications).
Discover your Fit:
- minimum of 1 year of experience in a similar role within the financial services industry, focusing on Forex, CFDs, or Crypto
- proven experience as a Customer Support Specialist
- strong negotiation, communication, and interpersonal skills, with an analytical mindset
- proficiency in both English and Urdu
- strong motivation to work in the financial industry with a high-demand product.
We are ready to provide for you
- 100% remote job
- competitive salary based on your experience
- opportunity to work in international and cross-functional team with challenging and in-demand product
- performance-based bonus every quarter based on your results
- medical insurance after probation period
- additional sick leaves every 6 months
- birthday gifts.
Are you interested? Let’s talk!