Account Manager

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients’ IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview:

We are in search of a dedicated Account Manager to join our team. As an Account Manager with Coretelligent, you will take the lead in cultivating and nurturing relationships with our most strategic clients. These clients are the cornerstone of our business, and your role will be pivotal in ensuring their IT needs are met and in driving mutual success through outstanding account management.

Key Responsibilities:

• Cultivate and maintain strong, long-term relationships with key decision-makers and stakeholders within our accounts.
• Identify opportunities for upselling or cross-selling additional IT products or services to our accounts, ultimately increasing revenue and client value.
• Proactively gain a deep understanding of clients’ business goals, challenges, and technological needs.
• Serve as the primary point of contact, ensuring proactive communication, issue resolution, and exceptional client satisfaction.
• Develop and implement tailored strategic account plans for each client, aligning our IT solutions with their specific business objectives.
• Identify opportunities to leverage our products and services to help clients achieve their goals and drive success.
• Act as a dedicated advocate for our clients within our organization, ensuring their needs are prioritized and met.
• Collaborate effectively with internal teams to deliver high-quality services and support.
• Manage contract negotiations and renewals, ensuring alignment with Service Level Agreements (SLAs).
• Oversee the delivery of our IT products and services to clients, ensuring they consistently receive high-quality support.
• Address and resolve any challenges or issues that may arise within our accounts, working diligently to find effective solutions and ensure client satisfaction.

Required Skills and Qualifications:

• 5-7 years of relevant customer success experience in the IT field, MSP background preferred.
• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Proactive and self-motivated, with a demonstrated ability to take the initiative and drive results.
• Familiarity working with key account clients.
• Detail-oriented and analytical.
• Thrives in a multi-tasking environment and can be flexible based on the needs of the business.

Salary Range for this position (depending upon experience):

$100,000- $110,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement.?We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!?

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks: Twelve holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment.

• Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.
• In compliance with the Colorado Anti-Discrimination Act (CADA), we do not request or consider age or age-adjacent information (such as graduation dates) during the hiring process. We encourage all qualified individuals to apply, regardless of age.
• We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.

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As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.