Manager – Facility

Strategic

• Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc).
• Get details of new projects and provide inputs on Estate requirements.
• Monitor Management & Maintenance of the property.
• Budget/Estimate Maintenance charges for new projects & Estimate Property Tax.
• Review Maintenance charges at regular intervals and revise appropriately, as required.
• Get Final Accounts & handed over to the Societies with balance amounts.
• Formulate policies for management of property and customer issues.
• Form Society and handover of Management to the Society.
• Co-ordinate with Legal Team for Conveyance of the property.
• Close Issues pertaining to past projects/recently handed over Society/Condos
• Co-ordinate for preparation of handover kits.
• Co-ordinate & finalize Agreements/Renewals with Legal Team for installations at projects.
• Co-ordinate/Clarify with Legal Team on issues/requirements of Estate Management.
• Co-ordinate with Legal Team on Legal cases filed in the Court.
• Source for Miscellaneous income in the project

Operational

• Monitor Takeover of Units and Project (Inspection/Snagging/Rectification etc).
• Monitor Selection/Deployment and performance of Vendors for Facilities/Services, Safety & Security, Cleaning/ Hygiene/ waste disposal /recycling, Food/Catering/ Vending etc.
• Monitor Customer/Possession details from Sales.
• Monitor Handover possession to Customers.
• Monitor Customer Complaints/Queries/Issues on Product and Services and resolution of the same.
• Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements.
• Liaison with Municipal Corporations/Govt Bodies for Property Tax assessment/Land Revenue etc.
• Monitor Insurance/AMC/Guarantees/Warranty’s/Consents/Licenses/Norms etc so as to ensure the same are in place.
• Ensure recommendations and requirement of ISO.
• Ensure MIS Reports are generated as required.

Developmental

• ISO recommendations & re-certifications.
• Estate Management Process reviews.
• Ensure smooth transition from the company controlled site to Residents Welfare Association.