(Remote) Support Analyst

Why Consider This Job Opportunity

• Salary up to $75,000
• 3 weeks of vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Remote work opportunity, allowing flexibility in your work environment
• Chance to develop expertise in software applications used by CIS customers

What To Expect (Job Responsibilities)

• Provide timely and thorough resolution to customer issues
• Monitor the support call queue and manage ownership or re-assignment of new tickets
• Interact with various internal departments for issue escalation and problem-solving
• Develop a deep understanding of application features to address related issues
• Provide recommendations to customers and Product Management to enhance services

What Is Required (Qualifications)

• A University degree or technical college degree in computer sciences, software engineering, software development, or related field
• Familiarity and experience in a Customer Support environment
• Excellent client communication skills and ability to manage customer expectations
• Strong analytical problem-solving skills for quick and effective decision-making
• Ability to work independently and as part of a team

How To Stand Out (Preferred Qualifications)

• Experience delivering solutions, services, and/or support to the utility industry
• Experience with Customer Information Systems
• Software experience in applications such as Java, SQL, PL/SQL, Uniface, or Web technologies (Node.js, Angular, JavaScript, JSP)
• Utility industry experience

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