Outlet Supervisor

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Team Leadership:
• Supervise and lead the F&B team, providing guidance, training, and support.
• Assign duties and responsibilities to team members to ensure smooth operations.
• Foster a positive work environment and promote teamwork and collaboration.
• Guest Service:
• Ensure that all guests receive prompt, courteous, and professional service.
• Address and resolve guest complaints and issues efficiently.
• Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.
• Operational Management:
• Oversee the setup, operation, and closing procedures of the restaurant.
• Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
• Ensure that all equipment and facilities are in good working condition.
• Order and Inventory Management:
• Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
• Assist in managing inventory levels, placing orders, and receiving supplies.
• Monitor stock levels and minimize waste.
• Training and Development:
• Conduct training sessions for new hires and ongoing training for existing staff.
• Ensure team members are knowledgeable about menu items, specials, and promotions.
• Provide feedback and coaching to improve performance and service standards.
• Reporting and Documentation:
• Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
• Prepare and submit reports to the Outlet Manager as required.
• Assist in budgeting and financial planning for the F&B department.

Qualifications

• Excellent communication and organizational skills
• Two years’ experience as a waiter
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
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