Desktop Support Engineer

Company Overview

GIG Workplace is dedicated to empowering your success by delivering exceptional IT solutions, infrastructure management, and staffing services with agility and uncompromising dedication. Recognized for excellence, we cater to a wide array of sectors, from Banking and Insurance to Government and Educational Institutions. Our motto is to provide quality and reliable resources anytime, anywhere, enabling you to experience the difference between good and great service.

Job Overview

We are seeking a passionate Desktop Support Engineer for a Junior level position, requiring 1 to 3 years of experience. This role is essential in delivering top-tier technical support across various locations including Vadodara, Surat, Aurangabad, Haldwani, Tiruchirappalli, Shimla, and Haridwar. You’ll be engaged in a Full-Time, Freelance, Contract, or Internship capacity, with a focus on enhancing user experience through efficient solution provision and support.

Qualifications And Skills

• Proficiency in managing and troubleshooting Windows Operating System, ensuring seamless operations across user endpoints. (Mandatory skill)
• Expertise in addressing and resolving hardware issues, providing swift and effective solutions to minimize downtime. (Mandatory skill)
• Experience with Remote Desktop Support Tools, enabling effective remote troubleshooting and assistance. (Mandatory skill)
• Strong understanding of Active Directory, facilitating effective user management and resource access.
• Familiarity with Microsoft Office Suite to efficiently address user queries and software-related issues.
• Knowledge of network configuration, ensuring optimal connectivity and performance within the organizational infrastructure.
• Experience using SCCM (System Center Configuration Manager) for deployment and maintenance activities across networked systems.
• Understanding of ITIL Procedures to uphold service delivery standards, ensuring consistent quality and user satisfaction.

Roles And Responsibilities

• Provide technical support and assistance for hardware and software issues, ensuring swift resolution and minimal disruption.
• Install, configure, and maintain computer systems and other related hardware, optimizing them for efficient performance.
• Utilize remote desktop tools to diagnose and resolve user issues remotely, maintaining efficiency in support operations.
• Monitor and manage Active Directory user accounts, ensuring secure access and operation.
• Collaborate with various teams to manage and configure network systems, ensuring consistent connectivity and performance.
• Deploy and support software applications across endpoints using SCCM, ensuring compliance with organizational standards.
• Adhere to ITIL procedures to provide structured and reliable service delivery, enhancing user satisfaction and operational quality.
• Maintain up-to-date records of user issues and troubleshooting steps, contributing to a knowledge base for improved support efficiency.