Customer Success Manager
Job Description
Skills:
Customer Service, Cherwell Service Management (CSM), Communication, Presentation Skills, Client Relations, Networking,
Customer Service, Cherwell Service Management (CSM), Communication, Presentation Skills, Client Relations, Networking,
Job Requirements
- Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Be the customers first point of contact. You are their advocate and champion and work directly with our product team to help improve Clipboard (feature requests, improvements, bugs)
- You will help customers maximize the value of Clipboard with absolute knowledge of the product
- High levels of quality customer engagement ensuring they reach success as soon as possible
- A continuous approach to actively growing the community of customers
- Identify opportunities for growth by relaying information back to the sales team
- Respond to support queries, provide answers, and be the go-to guide
- Management of CRM and other platforms related to delivering customer success
- You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
- Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
- Should be able to train the new sales joinees on the product.