Technical Support Engineer

WE Are Hiring For Technical Support Engineer

Job Title: Technical Support Engineer L1 (international Voice Process)

Location: Bangalore (Hybrid- 3 days WFO), EC2 Campus Electronic City OR GR TECH PARK Whitefield (NOT A CHOICE)

Experience 1 Year

Qualification- Any Graduate

Skills required- Excellent Communication, Good system troubleshooting knowledge; Operating Systems; Servers; PC Hardware and Software related issues, Printers, Networking .

Payroll : Quess IT Staffing

Package : 4.6 LPA + Shift allowance + transport

Cab Facilities : Two Way Cab Facilities

Incentives are offered based on performance

Language needed : English ( excellent) , Hindi

Shifts: need to be comfortable for rotational shift

Responsibilities

• Working from a standard protocol and utilizing documented processes to respond to clients’ issues. Some judgment may be used to supplement the outlined process.
• Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client’s contacts and proactive notification systems.
• Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).
• Begin to proactively assist clients to avoid or reduce problem occurrence.
• Work is often reviewed by the Supervisor or Team Lead.

Knowledge And Skills

• Articulate in excellent written and verbal communication skills.
• Experience in client-facing roles either remote or face-to-face.
• Computer proficiency with applicable software applications.
• Demonstrated problem-solving skills.
• Accuracy in data entry.
• Excellent fluency in language to be supported.
• Experience / knowledge in a phone-based remote role, e- support, e-chat, or similar.
• Familiarity with computer technology.
• Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Profile

• Troubleshooting Hardware/Networking/OS related queries of our global Clients Over Phone.
• Take calls from Global clients and initiate the right response to them, positively and professionally.
• Deal with a wide range of products using a powerful information database.
• Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
• Good Communication skills are Mandatory.