Clinical Enrollment Manager – South America – 0.2FTE

Job Purpose

The Clinical Enrollment Manager (CEM) will perform site optimisation services in order to boost patient recruitment for clients’ clinical trials. The site optimisation services include, but are not limited to:

Site Optimisation Calls – the telephone-based coaching of study sites by motivating them to explore recruitment strategies and tactics not yet considered, discuss current challenges and gain a deeper understanding of site processes. The goal of coaching is to help sites increase patient recruitment, offer ideas to mitigate the barriers sites are experiencing and ensure sites feel their needs are being met to support their patient recruitment efforts.

Key Responsibilities

• Contacting designated sites
• Attend all scheduled training and team teleconferences where possible
• Understand the therapeutic area
• Read any documentation on the project which is distributed/presented
• Ensuring that all call and follow up reports are completed within the time allocated
• Discussion of patient pathways and patient profiles with sites and internally
• Relationship building and motivation of designated sites
• Logging and following up of actions/site concerns
• Identifying protocol challenges and opportunities for recruitment/retention
• Discussions to promote effective use of the recruitment and retention tools available to the site/study
• Improve communication and increase study awareness with site staff
• Prompt site follow up on pre-identified patients / screen failed patients
• Sharing best practices within the internal team

Key Attributes/Skills/education

• 5 years relevant Clinical Research experience.
• Excellent verbal, listening and written skills.
• Proficient in Microsoft Excel/Google Sheets, Microsoft Word/Google Docs
• Self-motivated, keeps to deadlines
• Excellent internet connection
• Familiar with Skype.