Customer Support Specialist – Remote (Allen, TX Area)

Why Consider This Job Opportunity

• Eligible for a performance bonus of up to $1,500 after 90 and 180 days of employment
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick days, and 12 paid holidays
• Award-winning company culture recognized as a Great Place to Work™ in 24 countries
• Opportunity to work remotely with a supportive team environment

What To Expect (Job Responsibilities)

• Handle inbound calls to assist with credit-related memberships, services, and product offerings
• Educate consumers on credit bureau processes and guide them through steps to request corrections
• Identify customer requests for assistance and provide support or escalate to the appropriate area
• Address and resolve escalated customer issues effectively
• Participate in remote training sessions while on camera using your computer’s webcam

What Is Required (Qualifications)

• Must be a US resident living within 45-60 minutes of the employer’s Allen, TX office
• High School Diploma or GED
• Minimum of one year of customer service experience
• Comfortable using a computer for operational tasks
• Ability to pass a criminal background check, employment verification, education verification, credit check, and drug screen

How To Stand Out (Preferred Qualifications)

• Experience in a customer care role within the data or financial services industry
• Familiarity with credit report processes and customer education
• Strong problem-solving skills and ability to handle difficult customer interactions
• Proficiency with remote communication tools and software

#DataServices #CustomerSupport #RemoteWork #CareerGrowth #WorkLifeBalance

“We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.”

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.