Representative Customer Service with Sales Expertise

We are seeking a dedicated and proactive Customer Service Representative to join our dynamic team. In this essential role, you will engage with potential customers by addressing inquiries related to our products and services, while also suggesting additional offerings to enhance their experience. Your contributions will be pivotal in processing orders, preparing correspondence, and fulfilling customer inquiries, all aimed at ensuring exceptional customer satisfaction.

Key Responsibilities

• Open and maintain customer accounts by accurately recording account information
• Clarify customer complaints and resolve product or service issues by determining the cause, selecting the best solution, and ensuring follow-up for resolution
• Maintain financial accounts through processing customer adjustments
• Recommend additional products or services to management by analyzing customer needs
• Prepare reports on customer feedback and service experiences
• Manage a high volume of incoming calls while generating potential sales leads
• Build sustainable relationships based on trust through effective and interactive communication
• Ensure accurate and comprehensive information is provided using the appropriate methods
• Meet personal and team sales targets and call handling quotas
• Handle customer complaints with appropriate solutions and follow up on resolutions
• Maintain records of customer interactions and process accounts accordingly
• Adhere to established communication procedures, guidelines, and policies
• Go above and beyond to engage customers effectively
• Assist customers with inquiries via phone, email, or social media
• Process orders, handle changes in account status, and advise on company information

Required Skills

• Proven experience in customer support
• Strong skills in handling phone interactions with active listening abilities
• Familiarity with CRM systems and customer service practices
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving capabilities and conflict resolution skills
• Attention to detail and organizational proficiency
• Positive attitude and adaptability in various customer interactions

Qualifications

• High school diploma or equivalent required; college degree preferred
• 0-3 years of experience in customer service or a related field
• Track record of achieving service quotas and demonstrating customer-centric behavior

Career Growth Opportunities

Joining our organization provides a unique opportunity for career advancement within the customer service domain. You will have access to professional development programs and training that will enhance your skillset and open doors for future leadership roles.

Company Culture And Values

We pride ourselves on fostering a collaborative and inclusive work environment that values diversity and empowers our employees. Our commitment to excellence in service is matched only by our dedication to supporting the personal and professional growth of our team members.

Employment Type: Full-Time