Customer Experience Executive

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Job Description

JOB SUMMARY:

Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Educational Attainment

At least a Senior High School Graduate

Desired Years Of Experience

At least 6 months of experience in a customer service industry – sales/telco

Desired Industry Exposure

BPO Industry, customer service-oriented industry/environment

Desired Role Exposure

Preference is with prior BPO experience or at least, in a customer-service industry specifically sales

Minimum Requirements

• At least Sr. High School graduate
• With Excellent English Communication (Oral and Written)
• Experience on the phone, email and live chat support is preferred but not required
• Has strong verbal and written communication and comprehension skills
• Amenable to reporting on-site

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At Probe Group, we’re powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe Group, expect to think differently, challenge the norm and find your purpose.

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Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our “I Belong” program aims to create an environment where our uniqueness can thrive.